Enhancing Microsoft Dynamics 365 Help Desk Efficiency with an AI-Driven Copilot Chatbot

A New Dynamic client recently faced challenges with their help desk system. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed a way to empower these users with self-service options before escalating issues. Our solution was an AI-driven Copilot Chatbot that integrated with their help desk system to enhance self-service support.

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