Dynamics 365 Customer Engagement Applications

Stay agile and do more with less by leveraging some or all of the solutions on the Dynamics 365 CE platform.

Dynamics 365 Customer Engagement applications can help your company drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across the entire organization.

Dynamics 365 Sales

Transform sales productivity and customer buying experiences

And nowhere is it more powerful – and often under-utilized – than when it comes to a company’s customers and prospects. Establish a competitive edge that comes from knowing more about your customers and prospects than your competition does. Maybe even more about your customers’ business and purchasing habits than they do themselves.

Today’s buyers want experiences that include frictionless transactions and interactions. Give your buyers unique experiences that build trust and empower your sellers to lead the way through the buying journey with Dynamics 365 Sales.

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Enable smarter selling with contextual AI

Boost sales productivity with seamless tools

Improve coaching and performance

Enhance social engagement

Personalize customer service

Personalize Customer Experiences

Delivery connected service experiences that delight customers

Improve Case Management

Increase employee effectiveness and cross-team collaboration while delivering personalized experiences that drive customer loyalty

Resolve Customer Issues Faster

Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritize, and assign customer support inquiries to the best-suited agent

Deliver Omnichannel Service

Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions

Dynamics 365 Customer Service

Strengthen your Customer Connections!

Dynamics 365 Customer Service will enable your organization to provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud delivering consistent, connected support across channels.

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Dynamics 365 Marketing

Transform Customer Experiences

Orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

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Win Customers and Earn Loyalty Faster

Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

Engage Customers in Real Time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

Personalize Customer Experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build Seamless Experiences Through Collaboration

Use built-in features across departments to collaborate and engage across the entire customer journey.

Empower Frontline Employees

Increase first-time-fix rates and boost frontline employees’ productivity with Smart route planning and Internet of Things (IoT) integration.

Optimize Scheduling

Maximize technician utilization and minimize travel time with embedded optimization within the schedule board and predictive travel time and work duration.

Track and Manage Assets

Define attributes that characterize different assets with the ability to pinpoint asset locations, geofencing capabilities and asset health monitoring.

Dynamics 365 Field Service

Deliver Exceptional Service!

Move from reactive to proactive to predictive service using data insights and connected experiences.
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What our Clients Say

“The pipeline management platform designed by New Dynamic has helped us streamline new business visibility for the management team and key leaders. Our internal meetings are less stressful and more productive because we can see what's coming and be more proactive when it comes to winning new business opportunities.”
Bill Burfeind
Bill BurfeindVice President, J.C. Anderson, Inc.
“The investment we’ve made with New Dynamic has paid for itself multiple times already in terms of time savings and the significant sales increases we’ve seen across our various product lines. We understand our customers’ needs better, we’re tailoring our quotes more precisely, and we’re doing more cross-selling. We had the vision to make Dynamics 365 the hub for all our selling activity and New Dynamic made it happen.”
Matt Hanson
Matt HansonVice President of Business Development
“New Dynamic simply presented as more knowledgeable, more responsive, and more credible than the other firms we looked at, including some of the biggest names in this space. They got done in weeks, what others estimated would take months. They had a better plan and offered better value all the way around.”
Alex Navin
Alex NavinCo-President & Managing Partner
“Our quotes are complicated and have always required a series of phone calls and emails in the past, for everything from pricing options to credit checks, to delivery logistics, it took too long and had too many manual requirements. New Dynamic came in with a process mapping and automation plan using Dynamics 365 Sales that matched our needs and took our average quote times from two days to two hours, and it’s been a gamechanger for us.”
Matt Kern
Matt KernVice President
“New Dynamic was the obvious choice and the experience of working with them far exceeded that of the other solution providers we looked at. New Dynamic listened and designed an application that not only exceeded our expectations but can also grow and expand with us.”
Linda Johnson
Linda JohnsonProject Manager, Pate Rehabilitation
“The New Dynamic team was impressive from the beginning, asking methodical questions and learning our business. They made us feel confident we’d made the right choice and that they understood our goals and objectives”
Justin Schrader
Justin SchraderSenior Ballistician, Hodgdon co.
"I can’t say enough about how much time we’ve saved centralizing data and improving operational efficiency with Dynamic FRM. It has allowed us to focus on more strategic initiatives like pushing boundaries and building brands driven by flavors and functional benefits."
Maria Vargas
Maria VargasProcurement Manager, Phusion Projects
“The New Dynamic team did a fantastic job with design and implementation; we were very impressed with their project management and accountability.”
Kyler Ransom
Kyler RansomGlobal Technical Product Manager, Phusion Projects
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Contact us today to transform sales productivity and customer buying experiences!

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