A New Dynamic client recently faced challenges with their help desk system. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed a way to empower these users with self-service options before escalating issues. Our solution was an AI-driven Copilot Chatbot that integrated with their help desk system to enhance self-service support.
Dynamics 365 Copilot allows you to train it with a glossary of terms that you use in your workflows. Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails and other built-in prompts that Microsoft has provided.
Whether you are a Consumer Packaged Goods (CPG), Food and Beverage Manufacturer, or Retailer, Artificial Intelligence (AI) has been at the forefront of conversations this past year in food technology.
Webinar Recording – Improving PLM with Physion Projects and Dynamic FRM: process improvement, cost effectiveness and product insights.
The top 5 takeaways from the Microsoft Dynamics Community Summit 2024!
Join us Wednesday, November 6th at 11:00 AM CST for our upcoming webinar featuring Dynamic FRM and Phusion Projects.
As Community Summit North America 2024 approaches, we’re excited to highlight President, Jeff Ney’s recent appearance on the Biz Apps Partner Podcast with John Siefert.
Over the last several years, Microsoft has cemented itself as a best-in-class provider of CRM and ERP solutions with its Dynamics 365 platform, which contains a wealth of tools for sales, marketing, operations, finance, service, and more. Dynamics 365’s many advantages include seamless integration with Office and other Microsoft products, the ability to code custom…
As many top executives and sales managers will attest, getting their employees to adopt and embrace a CRM system is much more challenging than identifying and purchasing the latest and greatest CRM technology.