A New Dynamic client recently faced challenges with their help desk system. Users were struggling to find solutions, which lead to excessive ticket submissions. The client needed a way to empower these users with self-service options before escalating issues. Our solution was an AI-driven Copilot Chatbot that integrated with their help desk system to enhance self-service support.
Dynamics 365 Copilot allows you to train it with a glossary of terms that you use in your workflows. Copilot has already started transforming how sales organizations operate by lending a hand in authoring emails and other built-in prompts that Microsoft has provided.
In this blog, I will break down key steps to simplifying your D365 solution deployment journey, empowering you to manage deployments with confidence and avoid common pitfalls.
Microsoft gave us the first look at the Wave 1 Release for 2025 last week and as expected it has a lot to do with Copilot. New features point the way towards realizing a lot of Microsoft’s automation vision for the Dynamics platform utilizing Copilot.
We would like to kick off a series discussing how to debug such issues within Canvas Apps, beginning with fixing formula errors of an app. Something that we frequently use formulas for is the visibility of controls or the conditional formatting of text within Canvas Apps.
It is a new year and with that comes new opportunities to evaluate where to invest innovation dollars and improve product strategies. Whether you are interested in brand new products, line extensions, or making product changes, there are many things to consider when deciding where to invest. Here are a few of 2025’s general trends to watch for as you start the new year.
Whether you are a Consumer Packaged Goods (CPG), Food and Beverage Manufacturer, or Retailer, Artificial Intelligence (AI) has been at the forefront of conversations this past year in food technology.
Are you ready to transform your business with AI? It’s time to get Copilot ready! Join us for an engaging 90-minute live briefing and discover how Microsoft 365 can help you harness the power of AI. With Microsoft 365, you can securely operate your business from anywhere with a robust, AI-driven cloud solution that enhances…
The New Dynamic team had a wonderful experience preparing dinner this week for the families at The Ronald McDonald House in Kansas City. Providing a hot meal and a fully stocked kitchen helps ease stress, allowing families to concentrate on their child’s health. We are passionate about volunteering with Ronald McDonald House Charities and eagerly…